OverviewJob Title: Technical Delivery Manager - Wastewater

Location: Hybrid – 2 days in Durrington office, 3 days work from home

Contract Type: Perm

Hours: 37 per week

Salary: £50,000-£52,000 per annum

Driving license and own vehicle required.

Closing Date: 2025-09-29

Job OverviewAccountable for leading a team in the management and approval of wastewater adoptions, diversions and requisition applications. Also accountable for a team who will carry out onsite inspections to ensure compliance with approved applications. Lead your team to proactively engage with customers (domestic, developers, consultancies, and construction companies) to deliver a seamless application experience and gain technical approval of their application. Collaborate with internal teams within Southern Water as required. Ensure the financial governance of the Project Reference Number (PRN) is managed to ensure correct allocations of funds from appropriate departments.

Responsibilities

Accountable for all D-Mex Service Level Agreements and Qualitative (Customer Satisfaction) scores for the wastewater application workstreams

Lead proactive communication with customers to build relationships, understand their needs and manage the customer journey and experience throughout the process

Ensure the most appropriate solution, in line with Southern Water requirements, to meet the customer''s needs and all service level agreements are met

Evaluate new designs produced by developers to ensure they comply with Southern Water Standards, Design and Construction Guidance (DCG) and Sewers for Adoption

Represent Southern Water at meetings with customers and developers where required

Build effective relationships within Southern Water teams to assist with customer needs

Foster cross-functional relationships within Developer Services to support management of applications, onward delivery of schemes, and adherence to SLAs and target customer experience

Proactively monitor progress of applications, identify and mitigate risks, and resolve issues with action plans to ensure service recovery in complaints or low-score situations

Resolve issues escalated by the team by working with leaders and other teams

Create and update guidance and process documentation for the team and customers

Support governance processes and keep corporate systems up to date with key information; use company systems to provide performance updates on the associated PRN

Allocate complex engineering requests to the correct departments within Southern Water

Comply with Southern Water health and safety standards

About YouSkills and Competencies

Experience leading a team in a customer-focused and target-driven environment, setting goals and tracking performance

Ability to coach and empower the team to achieve their goals

Confident facilitating meetings to achieve outcomes for all parties

Ability to work to demanding targets and deadlines in a fast-paced environment

Proactive and collaborative with application-related teams to achieve targets

High level of accuracy and attention to detail

Ability to read, understand and apply technical guidance documentation

Excellent written and verbal communication skills to present information clearly to customers with adaptable approach

Excellent customer service focus with patience, empathy and resilience; professional and calm in challenging situations

Good persuasion and influencing skills with the ability to handle difficult situations while adhering to company policy

Good IT skills and excellent organisational skills

Financial awareness

Qualifications

Engineering HNC/D or Degree level essential

SMSTS or equivalent CDM qualification essential

Project Management Qualification (APM, PRINCE2, etc) desirable but not essential

Driving licence and own vehicle

PackageThis role will be full time Monday to Friday with a hybrid approach at our Durrington office: 2 days a week in the office, 3 days WFH.

Benefits

Generous pension up to 11% company contribution

25 days annual leave

Life assurance equal to 4x salary

Salary sacrifice electric car scheme (after 6 months service)

Health Cash Plan

Full funded eye tests

Two paid volunteering days a year

Occupational health service

Discounts with over 800 popular retailers

Digital GP service

Study support may be available for job-related qualifications

Competitive maternity leave and flexible return to work options

Cycle to work scheme

Join our Customer Service team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment. If this opportunity excites you but you’re not 100% sure you meet all the requirements, we’ll try to find a practical solution. If this role isn’t quite what you’re looking for, you can register your details here: Introduce Yourself (myworkdaysite.com)

Our customers are at the heart of everything we do. Delivering water for life is our core purpose, and we provide 24/7 incident support when needed. During your interview, your manager will discuss any incident support rotas that apply to your position.

Please note: If you are an existing Southern Water employee, you will need to confirm with your Manager that your Manager is aware of your application. All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility and current proof of address as part of the recruitment process. If you do not meet these criteria, your application will not be considered.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Project Management and Information Technology

Industries: Utilities

#J-18808-Ljbffr