ASAP START We have several ongoing temporary roles for our well-known client based in Morley. If you are experienced in customer service - call centre, hospitality, retail, or any customer facing role then this role may be for you! This is a Hybrid role after training with just 2 days a week in the officeShift pattern is a 3 week rotation as follows:Week one - Monday to Friday 08:00 - 16:30Week two - Monday to Friday 09:30 - 18:00Week Three - Monday to Saturday - 08:00 - 16:30 with one day off during the week.Training is FULLY OFFICE BASED FOR 5 WEEKS - NO TIME OFF CAN BE TAKEN IN THIS PERIOD (1st JUNE - 5th JULY APPROX) . The hours will be one week of 8:30 - 16:00, followed by a grad bay for 4 more weeks all of which will be in the office, initially grad bay will be 8:00-16:30 with a move to shifts on week three.£12.71phThe role:As a Customer Service Advisor, you will provide a primarily telephone-based, high-touch service to our Premium customers. You''ll take ownership of inbound premium calls, resolving enquiries swiftly and professionally while delivering an outstanding experience on every interaction.Most of your role focuses on Premium customer queries, service experiences, delivery issues, and parcel investigations, where speed, empathy, and accuracy are essential.You''ll also manage high-importance CEO and Executive escalations, ensuring they are handled with absolute care and precision when they arise.You will be accountable for: Delivering a professional, solution