Customer Operations Adviser Esher Contract £16.56 per hour Our client is looking for an experienced is looking for a Customer Operations Adviser This role is office based. We place our customers at the heart of everything we do. The role of the customer operations adviser is pivotal to contributing towards a strong customer service reputation, delivering high quality services and customer experience. This is one of many roles we are recruiting for please visit our website colbernlimited co uk The main purpose of the role: To consistently maintain high quality customer service and wherever possible, resolution at first point of contact to residents, customers or partners contacting the council through all communication channels To process administrative work, ranging from decision making for straightforward processes, to complex processes impacting financial and legislative compliance. Ensure collection rate targets are achieved by following processes to maximise income to the council and compliance with all relevant legislation and regulations. Ensure advice and guidance for benefits customers enables an accurate and timely resolution for claims processing times. Specific duties and responsibilities Provide high quality services when dealing with customer contact in accordance with the council s customer service standards Take ownership and responsibility for accurately resolving enquiries at the first point of contact wherever possible Ensure a positive image