Sales Operations and CRM System Lead Department: Sales HQType of Position: PermanentLocation: UKReporting to: Sales HQ Manager About The Company Imagine being part of a Global leader, where innovation and customer satisfaction drive everything we do. Join our Sales HQ team for an exciting new challenge. Primary Objective: Increase sales productivity, effectiveness, and revenue. The Role: Join our client as Sales Operations and CRM System Lead; overseeing and optimising our CRM, providing valuable insights and analysis to help enhance the productivity and efficiency of our sales teams. You''ll own and maintain data integrity and be responsible for mapping our sales processes.Key Responsibilities:CRM Management: Oversee and maintain, the development and utilisation of the CRM across the company. Ensuring data accuracy, correct coding, and usability.Reporting and Analytics: Managing the development and maintenance of our BI reporting. Using this platform to provide insights to support decision-making.Forecasting and Budgeting: Managing sales forecasting and budgeting processes.Training and Support: Provide training and the supporting material to the sales teams on tools and processes.Performance Metrics: Using objectives and key results to measure effectiveness of sales operations initiatives.Management insights: provide insights on customer behaviour product sales gaps and pricing anomalies. Essential skills, education, and experience:Degree or HNC/D in Business Administration,