Key ResponsibilitiesManage full-cycle sea freight import shipmentsLiaise with overseas agents, suppliers, and customersUse CargoWise to manage shipments and maintain accurate dataMonitor shipments, proactively resolving delays or issuesHandle documentation and customs clearance processesCoordinate final delivery to clientsEnsure all client SOPs and KPIs are metSupport invoicing and job costingBuild strong, long-term client relationships