Your new company You''ll be joining a forward-thinking educational institution based in Knowsley, where they are committed to delivering outstanding IT services to staff and students. The IT department prides itself on providing reliable, customer-focused support across multiple sites, ensuring that technology empowers learning and operations. The role is starting in January for 2 months initially. Your new role As a Temporary IT Technician, you will provide 1st and 2nd line helpdesk support, assisting with hardware, software, and network issues. You''ll take ownership of user problems, escalate complex cases when necessary, and ensure all calls are logged and resolved in line with service level agreements. Working as part of a dedicated onsite team of three, with wider support from a team of ten, you''ll play a key role in maintaining and improving IT services across the college. To know:36-hour working week (Mon-Thu 08:30-17:00 with a 1-hour break, Fri 08:30-16:15), with occasional late shifts until 19:00 on a rota basis to support adult students.The role will be 1st and 2nd line support for Microsoft 365, Active Directory, SharePoint, and other Microsoft stack tools, plus opportunities to work with specialist education systems.What you''ll need to succeed Recent experience in IT and customer service environments (Education desirable) Strong communication, listening, and problem-solving skills.Ability to work effectively in a team and independently, meeting deadlines and ac