Hands-on Service Desk ManagerPermanent Full TimeWest London - Hybrid working £55,000 - £65,000 + Private healthcareAs Service Desk Manager you will be responsible for the day to day support and maintenance of all end user services Windows, M365, etc, to all offices globally, Provision of laptops and mobile devices, Supporting desktop client access to Back Office applications that are supported by the applications team, End user security management.Required experience:Extensive Service Desk experience: Running a modern user centric support function in an international business.Creation, monitoring and reporting of relevant SLA and KPI metricsActing as an ambassador to end users, and working directly with users to meet their needsManagement of ITSM tools (service desk, auto deployment, patching, remote support, etc)Running a service desk on Single Point of Contact principles and managing the escalation to third line or external resource where necessary. Extensive M365 operational experience: Familiar with user provisioning and management within M365How to deploy and support M365 endpoints in a ''cloud first'' M365 native InfrastructureHands on technical knowledge of M365 architecture and administration, and an understanding of Microsoft best practice.Managing and Governing Sharepoint in an Enterprise environmentGeneral familiarity with Microsoft stack technologies:Microsoft Windows 10/11.Microsoft Office applications support (Word, Excel, etc) o Windows server, AD, AAD, Exchang