Customer Services Administrator, Pontypridd, South Wales£13.45 per hourTemporary Position with the Opportunity to Become Permanent28 Days Holiday + 8 Bank HolidaysEnrolment pension scheme Modern working environment Onsite parking Reed Recruitment are recruiting on behalf of our client Join a Customer-Focused Team. You will be working in partnership with our client as a Customer Services Administrator for their busy customer services operation based in Pontypridd. This is an excellent opportunity for an organised and customer-focused individual looking to join a fast-paced environment where accuracy, attention to detail and excellent service are key. This temporary position offers the potential to become permanent for the right candidate. You will be responsible for assessing and processing customer compensation claims accurately and efficiently, ensuring customers receive fair outcomes while delivering a high standard of service.Duties and Responsibilities Assess and process customer claims in line with company policies and proceduresVerify journey details, delays and supporting documentationAccurately calculate compensation paymentsInvestigate the details of the customer claimsProcess refunds for customersRedirect claims relating to other operators where appropriateScan and upload incoming correspondence onto internal systemsRegister and manage customer emails and communicationsMaintain accurate and up-to-date recordsWork effectively within team performance targets and servi