OverviewOne Aldwych is one of the very few hotels in London, or indeed the world that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write and we invite you to become part of the next chapter.Designed to be more than just a place to lay your head, each suite and bedroom at One Aldwych embraces a contemporary, stylish character ready to host, cocoon and enchant. Bespoke furniture and fittings were either crafted by British manufacturers or pay homage to the sense of modern, independent Britishness that we represent.We believe One Aldwych is the hotel for Londoners at heart, wherever they might be from. For the curious minded, you have access to the finest entertainment and cultural adventures, positioned as we are on the doorstep to galleries, museums, West End theatres and the famous Royal Opera House.Our promise to you28 to 32 days holiday per year (increase with years of service)Complimentary stay including a food and beverage experienceCareer planning - regular performance reviews£1,000 "Refer a Friend" scheme50% Discount in Food and Beverage OutletsCycle to work scheme or season ticket loanUniform and meals on dutyDiscounted friends and family ratesEmployee assistance programmeReward programmes, long service awards and staff recognition incentivesWhat you will bringProven experience in a Hotel environment is desiredExperience in handling incoming enquiriesExperience with Opera PMSExperience with OpenTable is desirable but not essentialMS Office knowledgeExcellent communications skillsA professional and friendly telephone mannerThe ability to work well under pressureExcellent team working skillsYour responsibilitiesEnsure all incoming room and FandB reservation enquiries are being dealt with in line with hotel and departmental standardsEnsure all incoming emails and urgent messages are dealt with promptly and accurately, within the required response times laid out in the departmental standards.Input all reservations accurately into Opera PMS system, or Open Table/InfoGenesis.Be fully conversant with all hotel rates, including Best Available Rate (BAR), corporates, packages and promotions, wholesalers and other contracted rates.Be fully conversant with yielding strategies for immediate month and following 3 months as directed by Head of Revenue and Front Office Operations, paying particular attention to peak occupancy period for the hotel.Upsell rooms and food and beverage bookings whenever possible.Ensure room bookings for each day are checked prior to arrival for accuracy and confirmationsEnsure all reservations are tracked correctly for statistical purposes (company or agency codes and market segmentation).Ensure guest history files are used and utilized correctly.Respond to incoming emails and calls in a professional, warm and engaging manner, in accordance with One Aldwych guidelines and in adherence to Leading Quality Assurance (LQA) standards.

TPBN1_UKCT