Automotive Service Manager / Fleet Manager

Salary: £45,000–£50,000
Location: Birmingham (Birmingham Airport)
Reporting To: Directors

Automotive Service Manager / Fleet Manager- The Opportunity

Our client, a leading Ground Service Equipment provider based at Birmingham Airport, is seeking an experienced Automotive Service Manager / Fleet Manager / Operations Manager to oversee and drive operational performance across two busy workshop sites.

This is a key leadership position within a growing business, responsible for managing workshop operations, customer relationships, compliance, and team performance. The role will suit an experienced Service Manager, Fleet Manager, Workshop Manager, or Workshop Controller looking to step into a broader operational leadership role.

Automotive Service Manager / Fleet Manager Role Overview

You will take full responsibility for the day-to-day management of two Birmingham workshops, leading a team of 10–15 specialist mechanics and technicians.

Your focus will be on:

• Delivering operational efficiency
• Maintaining high technical standards
• Ensuring regulatory compliance
• Building strong, long-term customer relationships
• Supporting continued business growth

This is a fast-paced, customer-facing position requiring strong organisational skills, commercial awareness, and the ability to multitask effectively.

Automotive Service Manager / Fleet Manager- Key Responsibilities

Workshop & Operations Management

• Manage daily workshop operations across two sites
• Plan and allocate workloads to meet service deadlines
• Oversee booking-in of vehicles for servicing, repairs, and inspections
• Coordinate servicing schedules, MOTs, tachographs, and statutory inspections
• Ensure emergency call-out and breakdown cover is maintained
• Maintain workflow efficiency and maximise productivity

Team Leadership

• Lead, motivate, and develop a team of 10–15 technicians
• Manage attendance, absence, and holiday planning
• Contribute to rota management and workforce planning
• Support recruitment, onboarding, and staff development
• Maintain high performance and morale within the team

Customer & Contract Management

• Act as primary point of contact for fleet customers and stakeholders
• Build and maintain strong client relationships
• Manage contracts, SLAs, and account set-up
• Provide quotations and progress updates
• Handle booking requests and high volumes of telephone enquiries
• Conduct regular service review meetings

Compliance & Health & Safety

• Ensure full compliance with health & safety regulations
• Maintain accurate service documentation and fleet records
• Promote safe working practices and correct PPE usage
• Ensure adherence to airport operational regulations

Administrative & Financial Control

• Prepare repair estimates and manage approvals
• Oversee purchase orders and invoicing
• Support accurate fleet and workshop record-keeping
• Assist in monitoring operational costs and performance metrics

Automotive Service Manager / Fleet Manager-Skills & Experience

Essential

• Previous experience as an Automotive Service Manager, Fleet Manager, Workshop Manager, Workshop Controller, or Senior Service Team Leader
• Strong background within heavy vehicles or automotive environments
• Proven leadership and people management experience
• Highly organised with strong multitasking ability
• Commercial awareness and customer-focused approach
• Confident managing multiple priorities in a fast-paced setting

Desirable

• Experience managing multi-site workshop operations
• Familiarity with fleet management or workshop systems
• Health & Safety responsibility experience
• Experience working within regulated environments (e.g. airport operations)

Personal Attributes

• Hands-on, proactive leader
• Calm and decisive under pressure
• Strong analytical and problem-solving skills
• High attention to detail
• Flexible and adaptable
• Willingness to work occasional overtime and travel as required

What’s on Offer

• £45,000–£50,000 salary (dependent on experience)
• Senior operational leadership role
• Opportunity to shape and improve processes
• Growing and expanding business environment
• High level of autonomy and responsibility

If you are an experienced automotive leader looking to move into a broader operational management role within a dynamic and regulated environment, this opportunity offers both challenge and progression.