Senior IT Support Engineer, 2nd Line AND 3rd Line rolesLocation: Bristol Salary Range: £30000-55000 + Benefits DOEYour Role: Lead, Troubleshoot, EnableAs our Senior IT Support Engineer, you''ll be the escalation expert-leading on all things infrastructure and supporting mission-critical systems. You''ll be managing everything from Windows desktops and Servers to cloud integrations and enterprise networking, ensuring impeccable uptime and operational excellence.Core Responsibilities:Windows Desktop andamp; Server Management: Covering ADDS, DHCP, DNS, File Services, RDS, IIS; user provisioning, server buildout, and troubleshooting.Virtualisation: Design, deploy, and manage with VMware ESXi/vCentre and Hyper-V; clustering is a strong advantageBackup andamp; DR: Champion backup strategies and disaster recovery operations-Veeam or equivalent.Cloud andamp; M365/Azure: Own administration of Microsoft 365, Azure, and Intune.Scripting andamp; Automation: Build and adapt scripts in PowerShell and other languages to automate processes.Networking andamp; Security: Configure Routers, VLANs, ACLs, VPN/IPsec tunnels, wireless with RADIUS, VOIP systems, and Firewalls (Sophos XG/Cisco).Cross-Platform Systems: Support Linux (patching, security), MacOS (JumpCloud, ACMT), SQL Server, and IOS.Mentorship andamp; Projects: Lead migrations, deliver junior staff coaching, contribute to IT strategy and documentation.You''ll Stand Out With:Certifications: MSCE, VMware VCP, Cisco, Apple ACMT, and ITIL V