How would you like a pivotal role in Customer Services, working for a World leading company which offers an exceptional service to an international client base within the freight and transport sectors?Owing to exceptional growth and the overall success of the business, Bright Side Recruitment Ltd is once again proud to assist this exceptional Maidstone based company in their search for a motivated Customer Services Representative. The role would ideally suit a person who has previous and relevant experience gained from within a Freight or Logistics environment.Working closely with the Sales team and Customer Services Operations Team Leader, the successful candidate should already possess a good understanding of the processes required within the international freight and transport industries. This opportunity is office based and is offered on a full time, permanent basis, 9am to 5.30pm - Monday to Friday.Key Responsibilities:Act as the first point of contact for clients, addressing inquiries related to import shipmentsCoordinate with international suppliers, freight forwarders, and customs agents to ensure timely and accurate delivery of goodsProvide regular updates to clients regarding shipment status, documentation requirements, and regulatory complianceHandle complaints and resolve issues promptly, maintaining a high standard of customer satisfactionMaintain accurate records of shipments, correspondence, and customer interactions in our CRM systemCollaborate with internal t