Are you a problem-solver with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment, turning challenges into opportunities? If so, we have the perfect role for you!We are looking for a Resolution Specialist to join a dynamic client experience team, acting as the first point of contact for any concerns or service issues. Your mission? Deliver fast, membership-focused solutions while ensuring exceptional service and client satisfaction. Day to Day Handling member complaints and retention opportunitiesInvestigating issues thoroughly and working with internal teams to find quick, effective solutionsKeeping member records up to date and ensuring accurate service deliverySupporting members with account activations and bookingsCollaborating with Business Development and Credit Control teams to streamline processes YOU?A can-do attitude and a thirst for knowledgeThe ability to stay cool under pressure in a fast-paced environmentStrong time management and multitasking skillsA dynamic and flexible approach to problem-solving Ready to make a difference and be the go-to problem solver? Apply today and lets talk! 49079CCR3INDHINThe Portfolio Group are acting on behalf of our client in recruiting for this position.