Our client is looking for an organised and customer-focused Engineer Scheduler / Field Support Coordinator to join their team on a 6-month fixed-term contract. This hybrid role offers the opportunity to work from home on Mondays and Fridays, with in-office days Tuesday-Thursday, allowing you to collaborate effectively with the team and receive hands-on training. 6 month FTC Salary 27- 28k DOE Shifts would be either 07:00-15:30 or 10:30-19:00 Monday to Friday or 09:00-17:30 Saturday and Sunday. You will play a key role in coordinating engineer schedules, managing support tickets, and ensuring efficient resource allocation to meet customer needs. You will also monitor part requests, arrange collections, and provide clear communication to customers while escalating issues where necessary. Key Responsibilities Coordinate and manage engineer scheduling to optimise resource allocation Own and manage support tickets, ensuring timely resolution and adherence to service standards Monitor and coordinate part requests, ensuring compliance with SLAs Arrange collections from customer sites using internal engineers or third-party couriers Maintain proactive communication with customers, providing updates on ticket progress and scheduled visits Escalate issues internally and externally to maintain service quality and customer satisfaction Participate in optional paid on-call rotation (after training) Person / Experience Required Excellent verbal and written communication skills Strong att