Operations/General Manager£28,000 £30,000 + performance-based bonus Hybrid (North East) Full-time (40 hrs/week over 5 days) Flexible hours - 8am - 7pm 40hr per week. With the option of working 5 days over 6 (eg. work a Saturday instead of a Wednesday on week) Training and development Holidays + perksOur clients are not just another serviced accommodation company - they''re a fast-growing, people-first business that truly values their team as much as our guests. We''re building something special in the North East: flexible, high-quality stays for contractors, families, and re-locators - all delivered with heart, hustle, and local know-how.Now, we re looking for an Operations/General Manager to join our mission and help shape our next chapter of growth.Your RoleAs our Operations Manager, you''ll take the reins on the day-to-day running of our serviced accommodation business. This is a hands-on, people-focused role with a strategic edge - perfect for someone who thrives in a dynamic environment and loves to make things work smarter.You ll be responsible for:Overseeing operations across multiple properties - from guest experience to housekeeping to maintenance.Managing staff and contractors, ensuring everyone is aligned, supported, and delivering high standards.Driving efficiency through smart systems, processes, and tools.Maximising occupancy through savvy calendar management, direct bookings, and client relationships.Supporting growth, improving revenue, and contributing to wid