Job Title: FM Performance and Service Quality Manager Salary Range: £57,172 - £72,185 per annum Permanent - Fulltime (36hours) Location: Civic Centre, Twickenham, Town Hall, Wandsworth Are you a highly motivated, quality driven experienced manager who strives for continuous improvement with a keen eye for monitoring performance and ensuring added value in all areas of Facilities Management? You will be working to ensure consistency, efficiency and high standards for all our stakeholders from our in-house team and contracted providers working closely to analyse performance, innovate solutions and drive high levels of customer satisfaction within two local authority settings A Strong understanding of quality assurance principles and practice will support your risk management process, whilst you lead with modern solutions to critical issues, building robust and reliable Contingency plans fostering the ''Right first time'' ethos of Facilities Management in service delivery. You will require the ability to proactively organise and manage a high workload with conflicting priorities in a dynamic and fast-moving work environment, being visible and proactive with building robust Customer relationships. About the role Leadership and Management - the ability to lead, motivate and manage high performing teams, to challenge and innovate, with strong collaboration skills for internal and external representations. Driving continuous improvement through strong management. Excellent written