IT Systems Technician - Taunton (hybrid) Salary - 30- 35k + benefits inc bonus We''re looking for a technically skilled, solutions-focused IT Systems Technician to join a growing IT team in a well-established professional services environment. This is a varied and hands-on role, blending business systems development with day-to-day IT support, and offering the chance to make a real impact on how the organisation works. Benefits for the IT Systems Technician: 25 days holiday plus bank holiday rising over time Enhanced pension Bonus scheme Cycle to work scheme Eye test and flu jabs Death in service Sickness benefit allowance Discount scheme Bupa health scheme The role of the IT Systems Technician: As the Business Systems and IT Support Analyst, you''ll be: Supporting their Visualfiles system, developing, maintaining, and optimising workflows and automation within. Creating and managing reports and dashboards using tools such as Power BI, SQL, and Excel. Providing day-to-day IT support across hardware, software, and applications. Managing integrations with third-party tools and platforms. Working closely with colleagues to identify opportunities for process improvement and implement solutions. What we''re looking for: Hands-on experience in Visualfiles or other Case Management Systems. Experience within professional services Experience with Power BI and Excel for reporting and analysis. Confident diagnosing and resolving system or integration issues. Excellent communication skil