Job Title - Property Helpdesk Administrator Location- Staffordshire Contract Type - Permanent - Hybrid Salary - £30,000 - £35,000 DOEAbout the Role Our client is seeking a proactive and customer focused Property Helpdesk Administrator to join our dedicated team supporting their local authority properties. This is a vital role where you will be the first point of contact for tenants and property users, providing assistance and information on a range of property related queries. You will play a key part in ensuring residents and stakeholders receive timely, accurate support regarding property maintenance, access issues, repairs reporting, and general property management enquiries. Key Responsibilities Act as the first point of contact for all incoming property related enquiries via phone, email, and helpdesk systems Provide accurate information and advice in line with local authority policies and procedures Log, track and update queries within internal systems to ensure timely resolution Liaise with internal teams, contractors and service providers to coordinate responses and follow-ups Maintain accurate records and ensure service standards and response times are met Support the wider property team with general administrative tasks as required About You To succeed in this role, you should have: Previous experience in a customer service, helpdesk, or administrative role (property or public sector experience desirable) Excellent communication and interpersonal skills Stro