Collections Account Manager Manchester hybrid £27k Monday to Friday 9am to 5pm flexible agile working hours A large social value organisation would love to recruit a Collections Account Manager. The not-for-profit lender specialises in simple, hassle-free loans to help businesses start, grow and thrive, providing a fresh, ethical approach to supporting SMEs. The Collections Account Manager s receive 28 days holidays from day one, annual pay increases, volunteer days, an electric car scheme, 6% pension contribution and much more. Key duties include:Communicate professionally and confidently with clients to establish rapport and achieve repayment.Achieve weekly targets for Early Arrears Management from customers to meet contractual targets.Identify and escalate high risk accounts.Prepare performance management Information for the Early Arrears Management Manager to monitor performance.Clarify with business advisers and Mentors any queries from loan recipients with regard to the loan or their business to support client in agreeing to repayment programme.Maintain the loan management system to ensure client information is correct and up to date in accordance with data protection rules.Record customer contacts and agreements factually at every stage of the collections process to support business reporting to contract providers.Commit to a personal continuous development plan to improve both your performance and customer added value.Liaising with all Third Parties authorized to a