Overview

As a Solutions Architect at Ascom, you will play a critical role at the intersection of Sales and Professional Services, supporting our mission to improve patient care through innovative technology. You will work closely with cross-functional teams, especially Sales to assess customer needs and design tailored solutions that deliver measurable value for our customers.Opportunities and Responsibilities

Assess customers’ clinical, business, and technical requirements to develop fit-for-purpose solution architecturesCollaborate with Sales to articulate and gain support for proposed solutions and associated servicesProactively recommend value-added services that enhance the customer offering, including implementation, workflow consultancy, education, and ongoing supportPosition Ascom’s solutions across the entire portfolio, tailoring recommendations to specific customer strategies and environmentsServe as a key link between Product Marketing and Sales to ensure alignment in customer value deliveryCapture and relay market feedback to product development to influence future innovationsWork closely with subject matter experts and sales colleagues to ensure high-quality, sustainable solution designCoordinate with procurement regarding third-party product integration and contracting as neededSupport seamless transition from sales to delivery by engaging Ascom’s Professional Services team early in the processIntroduce and support Project Managers during delivery to ensure consistent, high-quality executionAssist in evaluating project outcomes, including profitability and effectiveness of scope and deliveryParticipate in post-project reviews to drive continuous improvement in service and solution designSupport Sales with all activities including meetings, demonstrations, exhibitions and quote generation as requiredSkills And Competencies

Excellent interpersonal and collaboration skillsExperience working with multidisciplinary teams in operational healthcare environments is highly desirableExcellent communication skills, including presentation and influencing skillsAbility to work independently and have a strong social presence with team interactionStrong network knowledge (understanding of IP networks and WiFi highly desirable, any certifications such as CCNA or CWNA would be desirable)Knowledge of servers, virtualization and cloud would be desirableStrong understanding of structured cabling, installation practices, and applicable standards (e.g., BS EN 50173, TIA/EIA standards) highly desirableUnderstanding of Electrical Installations and/or Electronic Engineering (e.g., BS 7671 standards) highly desirableKnowledge or hands on experience with NEC contracts (e.g., NEC3/NEC4) highly desirableKnowledge of Ascom products and solutions would be highly desirableQualifications And Experience

A recognised engineering or technical qualification2–5 years of experience in healthcare technology sales, clinical professional services, or network infrastructure environmentsHands-on experience in customer-facing roles, ideally within medical or clinical technology contextsFamiliarity with Nurse Call systems and workflows in healthcare settings is highly advantageousProven success working cross-functionally in fast-paced, customer-focused environmentsSeniority level

Entry levelEmployment type

Full-timeJob function

Engineering and Information TechnologyIndustries

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