My client, a global energy business, is looking for a UX Lead/Manager who can define, design and optimise end-to-end journeys across both internal employee experiences and external customer/user experiences. This will be Hybrid London, Inside Ir35 and circa £525+ This role will focus on translating design principles and strategy into practical, scalable journeys, ensuring consistent, intuitive and efficient experiences across digital touchpoints. The successful candidate will bring a strong blend of UX strategy, service design, and hands-on journey mapping, working closely with Product, Engineering, Operations and Business stakeholders. Key Responsibilities Journey Design andamp; Experience StrategyDefine and design end-to-end user journeys across digital products, services, and internal platforms.Translate UX strategy and design principles into actionable journey frameworks and deliverables.Identify friction points, inefficiencies, and opportunities to improve experience quality across touchpoints.Ensure consistency across journeys through clear design patterns, frameworks and governance.Balance business objectives, user needs, and technical constraints when shaping solutions.Key Skills andamp; ExperienceStrong experience in UX Experience Design roles.Ideally previous experience in Energy or commodities or bankingProven ability to create end-to-end journey maps and service blueprints.Experience designing both internal operational tools and customer-facing digital products.Ab