Job Title: Client Services Lead Location: In-house Creative Studio, hybrid working - offices in London and Watford Reports to: Head of Creative Hub A bit about the role We are an innovative in-house function poised for growth and expansion. As we embark on this exciting journey, we are committed to delivering exceptional creative solutions that drive our brands forward. We are looking for someone who thrives on collaboration, creativity and pushing boundaries to set new standards in the industry. We are seeking a proactive and experienced Client Services Lead to join our team. As the Client Services Lead, you will be responsible for managing client relationships, ensuring client satisfaction, and driving the successful delivery of creative projects. This is the first time the Creative Hub has had a client services layer and as such a key part of the role will be embedding the function within the CH team and establishing ways of working with our Marketing colleagues. The role is supported by a Client Services Manager. You will work closely with our Creative and Marketing teams to ensure client needs are met and exceeded. Experience in managing the playout process for ads is a must-have and the ideal candidate will also be adept in overseeing end-to-end campaign management, delivering across BAU activity and a strong line manager. What you''ll be doing Campaign Management and Delivery: Manage the development, execution, and delivery of multi-channel campaigns, ensuring ea