ABOUT USWith over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world''s leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations!Curious about Apogee as a business? Skip the brochures - start a live conversation with our and get the answers you need, instantly! JOB DETAILSWe are looking for a Service Desk Engineer who enjoys helping people, solving problems, and being the calm, capable first point of contact when IT issues arise. Whether you are early in your IT career or building on existing support experience, this role offers the chance to develop in a fast-paced, supportive environment.What You Will DoAct as the first point of contact for IT incidents and service requests via phone, email, and portalLog, categorise, and prioritise tickets accurately using FreshServiceResolve issues at first contact where possible, escalating when neededTake ownership of tickets through to resolution within SLA targetsSupport Windows 11, end-user devices, and common applicationsSet up hardware including laptops, monitors, and peripheralsManage user accounts and access in Active Directory and Microsoft Entra IDSupport tools such as Microsoft TeamsMonitor ticket queues and