Brook Street Recruitment is delighted to be supporting our client, a leading logistics and transport company based in Ballymena, in their search for a Customer Service Administrator to join their busy operations team. About the Role As a Customer Service Administrator, you''ll be the first point of contact for customers - managing bookings, handling queries, and keeping clients updated on their deliveries. You''ll work closely with transport planners and drivers to ensure operations run smoothly, providing exceptional support and communication every step of the way. Responsibilities Act as the main contact for customer queries and booking requestsMonitor delivery progress and proactively update customers on any changes or delaysLiaise with planners and drivers to ensure customer requirements are metMaintain accurate data on the transport management systemResolve any issues quickly and professionally to maintain strong client relationshipsAssist with KPI tracking and service reporting for key accounts Our client is looking for someone who is confident, organised, and thrives in a fast-paced environment. You''ll enjoy working with people, take pride in your attention to detail, and bring a proactive attitude to everything you do. Essential Criteria: Previous experience in a customer service administrator experience in logistics / transport or related fieldExcellent communication and problem-solving skillsStrong attention to detail and organisational abilityAbility to manage m