About the RoleWe''re looking for a strategic and hands on Director of Professional Services to build and scale a world-class implementation and onboarding organisation.This is a high-impact leadership role where you''ll own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You''ll lead a growing team, own the Professional Services PandL, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.What You''ll DoLead and grow a high performing team of implementation managers and consultantsOwn and manage the Professional Services PandL, including revenue, utilisation, and marginsDeliver complex, enterprise-scale implementations on time and to a high standardBuild strong relationships with senior customer stakeholders, acting as a trusted advisorPartner with Sales, Product, and Customer Success to deliver a seamless customer experienceDesign and implement scalable onboarding methodologies and delivery frameworksDrive innovation through AI, automation, and digital-first delivery approachesLead the global scaling of Professional Services, including operating models and toolingWhat We''re Looking For8+ years'' experience in Professional Services, implementation, or consulting within SaaS or technology3+ years'' leadership experience managing teams in high-growth environmentsProven experience owning or influencing a Professional Services PandLStrong track record deli