Operations Services department provides processing support for the front line business units handling trade finance, loan and cash management products. The department also includes Business Risk and Controls, Financial Crime Operations and Facilities Management. As an Associate - Operations Business Risk and Controls, you will play a critical role in supporting the Operational Risk Management program across the department. This is a full time permanent position.Key responsibilitiesExecute the first line of defence (1LoD)''s Operational Risk Management program including Risk and Control Self-Assessment (RCSA), Key Risk Indicator (KRI), and Operational Risk Event (ORE) tracking in collaboration with operational support teamsAnalyse emerging risk trends, incidents, and OREs to identify underlying issues, assess impacts and establish appropriate remedial controls and solutionsMaintain oversight of the department''s risk profile by tracking and managing identified issues from all sources (e.g. Internal Audit), ensuring remediation actions are delivered within agreed timelinesConduct control testing and Quality Assurance (QA), assess the adequacy of RCSA controls, and report deficiencies, policy breaches and overdue actionsLiaise with relevant teams to ensure customer cases are handled to the highest standard, complying with FCA and Treating Customers Fairly (TFC) principlesSupport new projects and initiatives, including preparing business requirements, coordinating tasks and takin