We are currently recruiting on behalf of our client for an experienced and motivated Lettings Team Leader to join their Head Office team in the Peterborough area. This is a newly created leadership role, offering the opportunity to shape and enhance the delivery of a high-quality, customer-focused lettings service.

This is an excellent opportunity for a housing or property professional ready to take the next step in their leadership career, driving service performance while ensuring customers receive a smooth and positive experience into their new homes.

The Role As Lettings Team Leader, you will oversee the end-to-end lettings process while leading and motivating a dedicated team. You will play a key role in improving performance, minimising void periods, and ensuring compliance with legislation and best practice.

Key responsibilities of a Lettings Team Leader include:

• Leading, coaching and developing a high-performing lettings team
• Managing the full lettings process including vacancy management, allocations, garage lettings and mutual exchanges
• Reducing void turnaround times and improving key-to-key performance
• Providing expert advice on housing legislation, landlord and tenant law, and policy compliance
• Monitoring budgets, forecasting and financial performance
• Producing detailed performance reports and KPI analysis for senior management
• Building effective relationships with internal departments, local authorities and partner agencies
• Supporting customers requiring temporary or emergency accommodation
• Driving service improvements based on customer feedback and insight

What we would love to see fom you:

• A sound understanding of property law, landlord and tenant legislation, nomination agreements and lettings best practice
• Experience working within a regulated housing or property environment
• Proven experience leading and motivating teams
• Strong IT skills, including Microsoft Office applications
• Experience handling complaints and delivering excellent customer service
• Confidence in analysing data and reporting against KPI.
• A confident decision-maker with strong problem-solving skills

• An excellent communicator, both written and verbal
• Highly organised with the ability to manage competing priorities
• Comfortable working to deadlines in a fast-paced environment
• Skilled at building strong working relationships across teams

Qualifications & Requirements

• Relevant vocational qualification or diploma
• CIH Level 3 or 4 (desirable but not essential)
• Full UK driving licence
• Access to an insured vehicle for business use
• DBS check required

Benefits-of this Lettings Team Leader role:

• Generous pension scheme with employer contributions matched up to 10%, plus life cover
• 25 days annual leave plus bank holidays, increasing with service
• Flexible family-friendly and carers leave policies
• Employee rewards platform offering cashback, vouchers and discounts
• Health cash plan including 24-hour GP access, Employee Assistance Programme, and cashback for dental and optical expenses (post-probation)

If you are an experienced housing professional ready to take on a leadership role where you can truly make an impact, we would love to hear from you.

If this role is for you then please apply or contact (url removed)