Essential skills/knowledge/experience: Hands-on expertise in SAP Commissions (Callidus) configuration: crediting, compensation rules, plans, rate tables, calendars, positions/payees, and security (roles/partitions). Strong L2/L3 production support experience: incident triage, root-cause analysis (RCA), defect resolution, workarounds, and communication management. Data operations proficiency: EIM templates, data validations, reconciliation, pipeline/job scheduler monitoring, and performance tuning. Integration knowledge with CRM/ERP and ETL/iPaaS (eg, Salesforce/CRM,SAP, SAP CPI/Informatica); ability to read and troubleshoot interface files and APIs. Service management and governance: ITIL processes for Incident/Problem/Change, CAB readiness, release/hotfix planning, and regression testing. Stakeholder management and communication: working with Sales Operations, Finance, HR, and cross-functional IT teams; creating status reports and runbooks. Analytical skills with SQL/Excel for data analysis, variance checks, payout reconciliations, and audit evidence preparation. Desirable skills: Exposure to SAP Territories andamp; Quotas (Tandamp;Q/TQM), SAP CPQ, or related SPM components. Experience across multiple pods/environments, refreshes, and performance optimization. Familiarity with reporting/analytics in SAP Commissions and downstream data warehousing. Scripting/automation for operational efficiency (eg, file checks, reconciliations, alerting). Certifications: ITIL v3/v4, PMP