M4-Recruitment-are-currently-seeking-a-Customer-Service-Advisor-to-join-one-of-our-clients-based-in-Cheney-Manor.

Hours-of-work-are-Monday-Friday-0900am-1700pm

Responsibilities:

• Booking/updating-service-requests-onto-our-call-management-system.
• Contacting-customers-i.e.-end-users
• Arrange-the-collection-and-returns-of-equipment
• Managing-customer-enquiries-and-expectations.
• Liaising-with-couriers-&-other-3rd-parties.
• Communicating-statuses-back-and-forth-with-internal-service-support-team-who-manage-the-customer-accounts.

Requirements:

• Previous-experience-in-customer-service-or-a-related-field-(1-year)
• Strong-communication-skills,-both-verbal-and-written.
• Ability-to-analyze-customer-needs-and-provide-appropriate-solutions.
• Proficiency-in-using-CRM-systems.
• Excellent-problem-solving-skills
• Attention-to-detail.
• Ability-to-work-at-pace-under-pressure-in-a-busy-team-environment.

If-you-are-interested-in-the-role,-please-apply-with-an-up-to-date-CV-detailing-any-relevent-experience.

M4-Recruitment-are-an-employment-business-and-operates-as-an-equal-opportunities-employer.-Permission-to-place-an-advertisement-for-the-above-mentioned-role-has-been-given-by-the-company-mentioned.