In this role, you will provide front-line support across our product range, ensuring customer satisfaction and maintaining our reputation for exceptional service. Key Responsibilities: Be the first point of contact for customers seeking technical support via phone, email, or in-person. Troubleshoot and resolve issues related to hardware, software, and performance data tools. Escalate complex cases internally while ensuring timely follow-up and resolution. Collaborate with engineering and testing teams to deliver customer feedback and product improvements. Provide hands-on support for product testing, validation, and release. Prepare and issue technical documentation, sales quotations, and system configuration advice. Key Skills: Previous experience in a technical support or performance engineering role. Working knowledge of vehicle data systems Exposure to CANbus networks, GNSS, and data acquisition tools. Hands-on experience with race car systems or simulation platforms. Ability to explain technical information clearly to both technical and non-technical audiences. Full, clean UK driving licence.