Internal Account Manager / Customer ServiceLancing Monday-Friday Office-based.A well-established, highly successful business in the specialist packaging sector is looking to hire an Internal Account Manager / Customer Service professional to support continued growth.With a turnover of over £55m a year and a dominant presence across the South of England, the company works with household-name clients across multiple sectors. This is a long-term opportunity within a stable team where people tend to stay, progress, and earn well.The roleThis is an internal, office-based position supporting existing customer accounts and working closely with the Sales Manager and wider sales team. It is not a field sales role and does not involve cold calling.Key responsibilities include:Managing customer accounts day to dayActing as a key point of contact for clientsHandling inbound and outbound customer communicationSupporting external Account Managers with coordination and administrationMaintaining consistently high service levelsThe role suits someone who is confident on the phone, organised, and comfortable dealing directly with customers.Working hoursMonday to Friday08:00-17:00 or 08:30-17:30Fully office-based in LancingClear no-overtime cultureSalary and benefits£28,000 base salaryBonus structure:1% of branch turnoverCurrently equates to approximately £600 per monthIncreases as the branch grows20 days holiday plus Bank HolidaysCompany pensionOn-site parkingSeveral internal team members earn