Service Desk Co-ordinator A well-established, privately owned, building services contractor, has a requirement for an experienced service helpdesk administrator to provide high quality service to clients, liaising with the contract managers as well as a team of engineers. Role will be based on a static site near North-West London As the successful Service Desk Co-ordinator, you will be: -Service Desk co-ordinator will be the first point of contact for incoming calls and emails from the clientService Desk co-ordinator will take bookings from all internal and external clientsService Desk co-ordinator will allocate jobs to a team of Gas engineersService Desk co-ordinator will work alongside the Contract managers to ensure KPI''s and SLA''s are achievedTo be successful as the Service Desk Co-ordinator, you must have:Service Desk co-ordinator must have excellent communications skills and telephone mannerService Desk co-ordinator must have excellent time management, organisational skills and a flexible approach to workService Desk co-ordinator must have experience in a similar admin role previouslyService Desk co-ordinator must be IT literate and proficient with Microsoft OfficeService Desk co-ordinator must- be in commutable distance to North-West LondonService Desk co-ordinator - Up to 28-32k dependent on experience + Bonus scheme + Package Contact Nikki on (phone number removed) from Tech-People the specialist recruitment agency and business within HVAC, MandE and Utilities Tech