1st / 2nd Line Support Technician (Progression to Helpdesk Team Leader) - Fareham - 27-32K We are looking for a Helpdesk Analyst to provide 1st and 2nd line IT support for hardware, software, and EPoS systems via phone, email, and in-person. You''ll troubleshoot issues, install and maintain systems, and ensure minimal downtime for our clients. Key Responsibilities:Provide 1st/2nd line service desk supportInstall, upgrade, and troubleshoot Windows and hardware systemsLog, manage, and resolve support tickets in line with SLAsTroubleshoot LAN/WAN and TCP/IP networking issuesEscalate complex issues where requiredParticipate in an on-call rota (once competent)Skills and Experience:Minimum 1-2 years in IT support preferred.Any knowledge of EPoS operations, SQL Server, Windows, networking, and remote access tools would be highly desirableStrong customer service and problem-solving skills.Details:Location: Fareham, HampshireHours: 37.5 per week, Mon-FriSalary: 27,000- 32,000 + BUPA and Pension after probationCareer progression to Helpdesk Team LeaderApply now to join a fast-paced, client-focused IT support team! Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn''t right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for