Santander Consumer Finance (SCUK) are looking for passionate Customer Service Advisors to join our very busy Contact Centre team in Redhill, Surrey. This is a hybrid position, where you will be required to attend the office full time for the first 6 months (fully remote workers will not be considered).In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do. Working at a fast pace, you will be driven to identify opportunities to improve the service we offer and be able to make decisions with a true desire to ensure an exceptional customer experience every time. Please note, all new starters are subject to our background vetting checks that take up to 4 weeks, and the start date for the position will be 5th January 2026. Interviews will be taking place at the SCUK Redhill office the weeks commencing 13th, 20th and 27th October. Day-to-day, you''ll:Answer a high volume of calls and interacting with customers over live chat and emailDeal with our customers day-to-day needs, complex queries and aim to provide resolution on that first callInvestigate customer queries, raising with relevant parties and escalating where neededEnsure service and customer demand is met to a high standard and within an agreed turn-around time (SLA)Liaise closely with other teams to advocate on behalf of customersBe empathetic to customers personal circumstances to understand