Business Unit: Technology Operations and Cyber Security Location: UK, HybridSalary: £40,000 - £50,000Contract Type: Permanent, full-time Our Team We''re looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an understanding of root cause and facilitate Post Incident Reviews detailing relevant actions and identifying lessons learned. This role will require you to support enhancements to the Group Incident management procedure and Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer and colleague experience, efficiency and ensure regulatory compliance. What you''ll be doing: Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those hitting Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service