**SharePoint Operations Support Analyst** (Contract)

Duration: 12 Months (Possibility for extension)

Location: Bromley, Camberley or Chester/Hybrid (3 days on site)

Rate: A highly competitive Umbrella Day Rate or Salary is available for suitable candidates

Role Profile

Are you ready to take your career to the next level in the fast-paced world of investment banking? Our client is seeking a dedicated SharePoint Operations Support Analyst to join their team. In this critical role, you will manage the Enterprise SharePoint Collaboration application platform, ensuring seamless operations and outstanding support.

Key Responsibilities:

• Execute processes to support IT infrastructure, ensuring alignment with business needs and adherence to required Service Level Agreements (SLAs).
• Prepare for new or modified services, manage the change process, and uphold regulatory and professional standards.
• Oversee day-to-day management of infrastructure applications and related data repositories.
• Monitor application performance, measuring and reporting on service availability and capacity to meet business demand.
• Implement information security protocols to maintain compliance across infrastructure applications.
• Analyze system performance and financial costs, contributing to business efficiency and sustainability.
• Develop and support continuous service improvement plans to align IT infrastructure with evolving business needs.
• Facilitate proactive and reactive problem resolution throughout the information system lifecycle, including root cause analysis and implementation of preventive measures.
• Install, configure, and troubleshoot applications that support IT services.
• Act as a third-level resource for collaboration applications, collaborating with Architecture/Engineering peers on new initiatives and complex troubleshooting.
• Provide on-call support, including night and weekend coverage.

Required Skills & Experience:

• Extensive experience with Microsoft SharePoint (2016, SE, & SP Online), OneDrive for Business, and Teams.
• Proficient in Microsoft PowerShell and scripting technologies.
• Familiarity with monitoring technologies such as Splunk, SCOM, and SiteScope.
• Solid understanding of Active Directory, SQL databases, and networking technologies.
• Experience with virtual platforms (client and server) and Microsoft Office products.
• Ability to thrive in high-pressure environments, demonstrating strong problem identification, troubleshooting, and resolution skills.
• Excellent written and verbal communication skills.
• Proven ability to interface effectively with key software/hardware partners (e.g., Microsoft, AvePoint).
• Experience with incident, change, and problem management disciplines; familiarity with the Remedy ITSM toolset is a plus.

Desired Skills & Experience:

• ITIL Certification and a deep understanding of ITIL principles, functions, and processes.
• Experience with server, storage, and network technologies.

Candidates will need to show evidence of the above in their CV in order to be considered.

If you feel you have the skills and experience and want to hear more about this role ''apply now'' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.

We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.