Job Title: Customer Service AdvisorLocation: Ealing, West London (Travel round borough)Hourly rate 19.46 PAYE / 25.73 Umbrella per hourContract Length: 3-month contract (possibility of extension)Working Pattern: Full Time, Monday - Friday, 35 hoursASAP Start Make a Difference in Your CommunityAre you passionate about helping people and improving lives? Join our team as a Service Advisor, where you''ll be the first point of contact for residents accessing council services in community locations. You''ll play a vital role in guiding customers through their queries, supporting digital inclusion, and connecting them with the services they need.What You''ll DoProvide holistic advice and information on council services.Support customers in accessing online services and self-serve options.Triage and refer customers to specialist teams or local support organisations.Promote digital confidence by helping residents use public PCs or personal devices.Maintain accurate records and contribute to service improvement.What We''re Looking ForWe''re seeking someone who is:Empathetic and a great communicator - able to listen and understand customer needs.Digitally confident - able to guide others in using online services.Collaborative - works well with internal teams and external partners.Resilient and professional - especially when dealing with challenging situations.Essential Skills and ExperienceFluent in English with strong literacy and numeracy.Proficient in Microsoft Office and IT system