Resident Liaison OfficerAnnual Salary: 18.89 per hour (PAYE) OR 23.95 per hour (Umbrella)Location: Morden, South LondonJob Type: Full-time temp till end February 2026We are seeking a Resident Liaison Officer to join a team based in Morden but with frequent travel across Bromley, Lambeth, Lewisham, and Croydon. This role is crucial for developing and implementing our customer contact and stakeholder communication strategy, ensuring that our residents'' voices are heard and service promises are delivered effectively.Day-to-day of the role:Participate in and occasionally lead local service resident engagement strategies.Analyse key data to inform service improvement strategies.Facilitate and coordinate responses to customers by working closely with the local housing team, Customer Contact Centre, and Clarion Response.Identify relevant internal and external stakeholders to ensure comprehensive service changes are understood by all parties.Manage customer communications to maintain high satisfaction levels.Organise and attend stakeholder meetings, producing communication materials using various methods.Act as a key member of the Housing Neighbourhood Team, representing the team at meetings and leading smaller project teams as needed.Provide a customer-focused service, ensuring all tasks are completed and that complaints and requests from residents and stakeholders are actioned effectively.Liaise with customers and act as a conduit between all relevant teams within Clarion, keeping