Front of House Assistant
Based on-site every day

Reports to: Front of House Manager
Purpose

• Deliver a professional, friendly front-of-house service
• Enhance visitor and client experience across reception, switchboard, and room bookings

Key Responsibilities
Reception

• Welcome all visitors in a professional and friendly manner.
• Check in visitors and notify hosts promptly.
• Direct visitors to relevant departments as needed
• Manage reception inbox and handle general enquiries
• Book taxis and transport for staff
• Maintain a clean, organised reception area
• Ensure accurate visitor registration in the system

Room Bookings & Events

• Coordinate meeting room bookings (setup, catering, IT, logistics)
• Liaise with internal teams to ensure smooth events and meetings
• Confirm and prepare daily meeting schedules
• Communicate hospitality and catering requirements
• Ensure rooms are cleared and reset appropriately
• Maintain accurate visitor records for meetings

Switchboard

• Handle incoming calls professionally and efficiently
• Transfer calls accurately to appropriate departments
• Respond to enquiries within service standards
• Follow procedures for cold callers and suspicious calls
• Report telecom faults promptly

Administration

• Provide general administrative support as required
• Assist with ad hoc tasks (e.g. training bookings, record keeping, facilities support)
• Support projects led by different managers
• Take ownership of assigned operational responsibilities

General Responsibilities

• Maintain a professional appearance at all times
• Deliver exceptional customer service and build strong relationships
• Demonstrate attention to detail and accountability
• Work proactively and collaborate effectively with teams
• Support a positive, team-oriented environment
• Handle additional duties as required

Skills & ExperienceEssential:

• Previous front-of-house or similar experience
• Excellent communication and interpersonal skills
• Strong customer service focus
• Ability to prioritise and manage workload
• Confident problem-solving and decision-making skills
• Professional appearance and demeanour
• Strong relationship-building skills
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Flexible approach to working hours and shifts

Education

• Good standard of general education

Core Competencies

• Communication
• Teamwork
• Flexibility
• Customer focus
• Service delivery
• Ownership

If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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