Join a Leading Managed Service Provider as a 3rd Line IT Engineer! Are you a highly skilled and proactive 3rd Line Engineer or an experienced 2nd line engineer looking to step up into a 3rd line role and looking to make a significant impact in a fast-paced, team-driven environment? We are seeking candidates with a strong focus on advanced IT infrastructure and systems support. We are partnering with a thriving technology solutions provider that is renowned for delivering seamless IT and telecoms services to businesses of all sizes. They pride themselves on offering tailored, flexible solutions, impartial advice, and expert, jargon free support. This is an exciting opportunity to join a business where people are at the heart of everything, fostering collaboration, encouraging fresh ideas, and recognising individual strengths. If you thrive in a consultative atmosphere and are ready to grow, innovate, and succeed, this is the place for you! The Opportunity: 3rd Line Engineer (IT Systems Focus) Reporting To: Head of Engineering Hours: 37.5 hours per week, Monday to Friday (between 8am and 6pm) This pivotal role requires you to deliver advanced technical IT support across a diverse customer base, both remotely and on site. You will serve as the highest level of technical escalation within the support team, making a strong technical background in both cloud and on-premises technology essential. While some knowledge of telephony/VoIP is useful, the primary focus is complex IT infr