Avencia are partnered with a global insurer who are looking to recruit a Claims Operations Technician in their London office. The team supports claims operations and premium processing for outsourced partners. You''ll deliver a proactive, flexible service while ensuring compliance with internal procedures and maintaining high standards of data quality and service delivery.Key responsibilitiesAccurately input and validate claims data to support reporting and analysisMonitor claims systems and liaise with technical teams to ensure complianceManage claims notifications, correspondence, and allocationProcess payments, reserve adjustments, and other financial transactionsHandle bordereaux processing (claims and premium) in line with guidelinesPerform reconciliations across claims, premiums, and inter-company accountsSupport cashflow management and large paymentsProduce MI and KPI reports, resolving queries with internal and external stakeholdersAssist with audits, compliance, and governance activitiesMaintain process documentation and support continuous improvement initiativesSkills and experienceExperience in insurance (claims, operations, technical accounting, or admin)Bordereaux experience preferred but not essentialStrong attention to detail and ability to work with large datasetsGood understanding of insurance terminologyProficient in Excel and WordStrong communication and organisational skillsAnalytical mindset with good problem-solving ability