Desktop Support Engineer (SC Cleared) Location: Gloucester (100% Onsite) Contract: 6 Months Initially Start Date: March (ASAP) Rate: 200 - 220 per day (Inside IR35) About the Role Our client is seeking an experienced SC Cleared Desktop Support Engineer to join their team in Gloucester. This role is fully onsite and plays a key part in ensuring the smooth operation of their IT systems, supporting end-users, and maintaining technical excellence across the organisation. You will be responsible for diagnosing and resolving technical issues, supporting Windows 10/Microsoft Managed Desktop environments, and assisting with IT infrastructure tasks to minimise downtime and enhance productivity. Key Responsibilities Technical Support and Issue Resolution Troubleshoot and resolve issues across networks, applications, Windows 10, hardware, software, VPNs, printers, and mobile devices. Manage incident queues and ensure timely response to reactive and proactive incidents. Provide support to standard users and VIP stakeholders. Perform Active Directory tasks including group management, account unlocks, and password resets. Device and Asset Management Build and deploy laptops/desktops using approved images (MMD environment). Manage antivirus tools (Defender / McAfee). Support hardware logistics including device moves, unpacking/repacking, shipping, and device retirement. Maintain accurate asset and configuration data. User-Facing Support Provide Tech-Bar support for end-user queries.