Summary • Junior Credit Controller role providing front-line support to reduce aged debt within a Higher Education environment • Ideal for someone with early credit control experience who is confident handling high-volume calls and emails Our Client Our client is a large Higher Education institution with diverse income streams and a strong focus on governance, compliance and student experience. The Role This is a hands-on credit control role focused on proactive debtor contact and accurate account management. • Manage allocated student, sponsor and trade debt accounts • Deliver high-volume outbound calls and emails • Support repayment plan monitoring and escalation • Assist with dispute resolution and data accuracy • Work closely with senior colleagues to reduce aged debt Main Duties You will provide consistent front-line credit control activity to ensure all accounts are actively managed. • Proactively chase outstanding balances across tuition, accommodation and trade ledgers • Log all debtor contact accurately on finance systems • Set up and monitor repayment plans within policy • Resolve basic queries and escalate complex issues promptly • Prepare accounts for referral to Debt Collection AgenciesThe Successful Candidate • Previous experience in credit control or high-volume customer service • Comfortable working to daily activity targets • Confident telephone manner with clear written communication • Organised, proactive and able to manage competing priorities • Interest i