Ref: 540Role: 1st Line Support EngineerSalary: £25,000 - £27,000 Per Annum DOELocation: SheffieldBenefits:22 days annual holiday + bank holidaysWestfield Health PlanProfit Share SchemeTraining and development from day one (including certifications)Fast-moving environment with exposure to exciting technologiesVaried work across different industriesA small, friendly team with a supportive cultureOur client is a well-established Managed Service Provider (MSP) with nearly 20 years in the industry. They support SMEs across multiple sectors with IT and telecoms solutions, delivering proactive, reliable, and customer-focused support.They are now seeking a 1st Line Support Engineer to join their Service Desk team at their Sheffield Head Office. This role is ideal for someone who thrives in a fast-moving environment, enjoys varied work across different industries, and wants exposure to exciting technologies while being part of a small, friendly, and supportive team.The role:The 1st Line Support Engineer is the first point of contact for clients. The role involves handling tickets, calls, and emails; providing 1st line fixes; and escalating where required. This is a hands-on position with plenty of opportunity to learn and grow.It''s a fast-paced environment where no two days are the same. The successful candidate will be exposed to a wide range of technologies and industries, gaining valuable experience from day one.Key ResponsibilitiesAct as the first point of contact for client supp