OverviewJoin to apply for the

Head of Quality and Fit

role at TieTalent.

About the RoleIn line with Matalans strategy of putting our customers at the heart of everything we do and in line with our ambition to be the 1st choice for value for Matalan families, you will champion our product quality and garment fit strategy across all categories. You will be responsible for setting quality standards, overseeing fit processes, managing supplier compliance, and driving continuous improvements that balance commercial efficiency with customer satisfaction.

Quality Leadership

Define, implement and champion Matalans quality and fit strategy across apparel, footwear and accessories and homeware.

Establish, monitor, and enforce quality standards and testing protocols in line with customer expectations and market requirements.

Drive continuous improvement in product quality, working closely with the wider Product function.

Fit and Technical Excellence

Set the strategic direction for product fit across all categories, leading the definition of brand-wide sizing standards and fit blocks to ensure consistent, customer-centric sizing across ranges.

Oversee fit sessions at a senior level, ensuring consistency, technical excellence, and alignment with customer expectations, while influencing design, buying and sourcing decision to deliver a cohesive and competitive fit strategy.

Supplier and Factory Engagement

Shape the global supplier quality strategy in partnership with Sourcing and Supply Chain leadership, ensuring all partners are aligned with brand standards and driving accountability through robust compliance frameworks.

Build strategic partnerships with key factories to elevate technical capabilities, embedding long-term improvement that enhance product quality, reduce returns and unlock greater efficiency across the supply base.

Set the vision for vendor development, leading initiatives that build technical excellence, embed best practice, and create a culture of quality and consistency across the entire supplier network.

Customer and Commercial Focus

Create a data driven culture, empowering teams to use customer feedback, returns analysis, and market insights to drive improvements in fit and quality.

Balance speed-to-market and cost-efficiency with maintaining product integrity and value.

Collaborate with Heads of Buying and Merchandising to deliver commercially relevant, high-quality ranges.

Team Leadership and Development

Continuously looking at how to improve ways of working to ensure that the tech team have a best in class reputation both internally and externally.

Representing the Tech team within the broader Trading function. Focusing on ensuring that all are clear on the role of the team and the part they play in delivering the business strategy.

Creating an environment for the Tech team where:

Colleagues feel included and engaged in what is happening at the company as well as within the Tech team.

There are clear communication channels and regular touch points in place at an individual and team level.

Each colleague is clear in their role and the part they play in delivering the overall team strategy and KPIs. Everyone can develop their skills and capabilities and see opportunities for personal growth.

About You

Proven experience in a senior Quality / Technical / Fit role within omnichannel fashion and homeware retail, ideally value or volume-driven.

Strong technical knowledge across multiple product categories (womenswear, menswear, childrenswear, accessories, footwear).

Expertise in garment construction, grading, sizing, and testing standards.

Experience managing supplier relationships and factory audits across global sourcing regions.

Strong analytical skills, with the ability to interpret returns data and customer insights into actionable improvements.

Commercially astute, with the ability to balance quality with value and speed-to-market.

Proven people leadership experience, with the ability to inspire, develop, and lead high-performing technical and quality teams across multiple regions.

Benefits

20% staff discount, which increases with length of service

Thrive Recognition Scheme

Wellbeing support provided by the Retail Trust

Life Assurance

Retail Rewards platform offering discounts for other retailers

Pension Scheme

Access to a wide range of career development

Additional benefits may apply depending on your role and area of the business

Job Details

Seniority level: Executive

Employment type: Full-time

Job function: Quality Assurance

Industries: Technology, Information and Internet

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