Do you have effective customer facing administration experience? Do you consider yourself to be IT literate with great attention to detail? Are you based in or around Llanelli? Trostre is a leading steel manufacturer with a focus on providing sustainable packaging from tin, chrome and polymer steel. The successful applicant will be someone who can work upon their own initiative and is proactive, reliable and a team player. Role - Customer Service Representative Pay - 14.51ph Location- TATA Trostre, Maes-Ar-Ddafen Road, Llanelli SA14 9SD (2 days per week remote working available, after training) Shift pattern- Mon-Fri, 08:30-16:45 with a 45 minute unpaid break daily (37.5 hours per week) Duration- 3 months initially Start - ASAP (within 1-2 weeks) Responsibilities: Supporting the team with administrative backlog Offering customer support to stakeholders, both internal and external Signposting stakeholders in the right direction for queries you are unable to resolve Conducting Order entry via internal systems and spreadsheets Creating sales orders and processing promptly and accurately Managing the input of orders and ensuring availability of product Putting together presentation packs for stakeholders Generating and analysing reports as required by Management Providing quotations to customers in a timely manner Recording and resolving customer complaints Being involved in customer service improvement interventions Collaborating data into IT s