Head of Business Intelligence and Data

Hemel Hempstead, England, United Kingdom — Hybrid (min 3 days/week in office)Overview

We’re seeking a data-loving leader with a passion for using insights to make a real difference to our business as Head of BI and Data. You will play a crucial role in guiding Haven as you transform data into actionable strategies, enhancing park performance and supporting investment planning. We want you to leverage the power of AI and automation to enhance personalisation, forecasting, and guest experiences. With a focus on clear, accessible insights and smart reporting, you’ll help teams across the business make confident, data-driven decisions every day.Responsibilities

Shaping and delivering a clear BI and data strategy

that supports business goals, promoting a data-led approach across all areas of the organisation.Leading the creation of easy-to-use dashboards, KPIs, and reporting tools

that give teams the insights they need — from park teams to senior leaders.Driving data quality, governance, and architecture

while partnering with Tech and third-party experts to ensure the right tools and infrastructure are in place.Exploring and embedding AI and automation

to unlock smarter forecasting, guest personalisation, and operational efficiencies that make a real difference.Inspiring and developing a brilliant BI and data team , cultivating a supportive, inclusive culture that brings data stories to life and helps everyone become confident using insights.Qualifications

A skill for turning complex data into clear, engaging visuals and stories that everyone can understand and act on.A curious, analytical mindset with a structured approach to solving problems and uncovering opportunities.Practical experience with measurement, incrementality, and building impactful Sales and Commercial reporting.Demonstrated ability to lead — showing you can build, inspire, and guide a high-performing team while balancing guest, team, and business needs.Extensive experience using tools like Tableau and Snowflake for data visualisation, analytics, and engineeringA keen interest in facilitating AI adoption and contributing to the evolution of our work practicesWhat’s In It For You?

Holiday allowance that rises with service, plus a Holiday Buy SchemeAnnual bonus20% discount on both Haven and Warner Hotels holiday for you, family and friendsAccess to the Bourne Leisure corporate box at the O2 Arena, LondonExclusive discounts with corporate partnersExciting career pathways, including Learning and Development opportunities such as Apprenticeships and DegreesEnhanced family friendly policies and pay (eligibility criteria applied)Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 team members and 39 seaside locations and our HQ based in Hemel Hempstead.What’s it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.Diversity, equity, and inclusion

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.We genuinely care about every candidate''s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don''t hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.Seniority level

Mid-Senior levelEmployment type

Full-timeJob function

Information Technology, Analyst, and FinanceIndustries

Travel Arrangements and Hospitality

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