Key ResponsibilitiesWork towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements.Embrace, demonstrate and support the business to embed our Values.Adhere to Quality Management Systems and comply with regulations and policies and relevant regulatory bodies.Take ownership of personal and performance development undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.Identify and report risks, complaints and breaches immediately / within deadlines, to line management and/or the Operational Risk and Compliance Department.Regularly review the effectiveness and efficiency of existing systems, processes and controls and make suggestions to continually enhance service delivery.Support and assist the management team where required in all aspects of service delivery.Understand, build, maintain and enhance stakeholder and/or client relationships.Support and share knowledge to support development of others.Work with colleagues and stakeholders in the delivery of scheme events, cyclical activites and projects, in line with agreed project plan, identifying time scales, deliverables, quality, through to sign off, driving the planning process through effective action planning.Be a positive role model for staff exhibiting the level of commitment and professionalism expected.Be responsible for the accuracy and quality of scheme