Team Leader - Customer Service and SalesLocation: Northampton Hours: 37.5 hours per week (Monday - Friday 9:00 - 17:30, 1 Saturday in 4: 9:00 - 13:00) Salary: 28,000 - 34,000 + Quarterly Bonus (OTE approx. 10%)The RoleWe are looking for an experienced Team Leader to join a busy and supportive operational team. This is a fantastic opportunity to lead, coach, and develop telephone-based customer service and sales teams.You will be responsible for managing daily work allocation, team administration, and performance reporting. Using your experience, you will provide hands-on leadership, ensuring all customer interactions are handled efficiently and to the highest standard. You will also support your team through regular feedback and coaching to drive success and meet targets.Full product and system training will be provided, so previous insurance experience is not essential.About YouWe are seeking someone who is:Confident, positive, and highly organisedExperienced in managing customer service or sales teamsA natural leader with a coaching mindsetHands-on and willing to support the team to achieve KPIsPatient, empathetic, and excellent at building rapportWe welcome candidates from all industries who are enthusiastic, people-focused, and committed to developing others.Key SkillsTeam leadership experience in customer service or salesExcellent communication and interpersonal skillsFlexible, proactive, and able to multitaskCommitment to quality, integrity, and performanceCoaching and