Technical Service Manager Competitive Salary + Annual Bonus + Private Healthcare + Pension + Progression + Gym Membership London / HybridThis is an excellent opportunity for a technically proficient service professional to take on a pivotal role in supporting secure communications.Operating within a specialist technology organisation delivering advanced connectivity and satellite solutions, this role offers the chance to work closely with MoD stakeholders and internal engineering teams to ensure outstanding technical support and service management. Reporting into the Senior Technical Services Manager, you will manage all UK government support cases, ensuring service performance and customer expectations are consistently met. The role involves coordinating internal teams, overseeing support case lifecycles, managing MoD escalations, and contributing to service planning and continuous improvement.This role suits someone technically confident and detail oriented. You''ll be proactive, structured in your approach to managing complex support cases, and able to communicate effectively with both technical teams and government clients. A background in defence communications and a desire to deliver first-class support in a mission-critical environment will set you apart.The Role:Manage UK Government support cases for CSCS4 to meet SLA/KPI targetsCoordinate with internal engineering and MoD teams for effective case resolutionSupport planning of service visits and ensure correct techni